In the present era, we can always find ourselves surrounded by technologies that are making our everyday work easier and quicker. We all, to some extent, are familiar with artificial intelligence and how it helped us to automate a range of tasks of different sectors of the economy.

In the field service business, AI helps in increasing work efficiency and workforce skills. The industry has witnessed tremendous improvement and progress by incorporating AI in its everyday processes.

Before the introduction of AI within the field industry, field service management engineers need to personally visit the customers’ place to seek out the rationale for the machine malfunction.

They have to perform manual checking of all the machine parts to find the age of the machine and its part to determine how it will function and when it will require the necessary maintenance. AI can perform such tasks with high accuracy and saves the time and effort of the field staff. The reason behind the substantial growth and success of field industries is the seamless performance of AI. The technology has made it possible to leverage data and predictive intelligence to assist businesses to make better decisions backed by correct data.

The role of AI Chatbots in the Field Service Management

• Improve customer experience: The best way to retain your present customers and grab new ones is by providing them excellent service in less time. Your engineers should always be ready to provide the best solution to customers in case of any breakage or lag in the machine. AI helps in growing customer and feedback process. With chatbots and real-time updates, the field engineers can find out the exact problem and drive the best solutions in order to perform the task with accuracy and excellence. When you deliver your best to the clients, it helps you to achieve the maximum level of customer satisfaction.

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• Boost your workforce productivity: Managing workforce and scheduling jobs are one of the most difficult tasks that a field service manager has to perform. However with AI, the managers could assign the right task to the best person without any hassle. The technology assists in dispatching jobs to the right person based on skills, past history, the time required, time used, route & navigation, tools, and availability of the person. It eliminates the chances of errors and increases the employees’ productivity.

• Made predictive maintenance possible: Predictive maintenance is a way to find out at what intervals of time a machine will be requiring the necessary maintenance. AI has become easy to predict when a machine requires service, therefore the situations of its breakdown or the other error are often completely eliminated. Data shared with the engineers with the possible date and time so that they can reach the customer’s doorstep to perform the required maintenance. It also helps in adding more years to the life of the machinery and enhances its performance efficiency.

• Providing accurate data to make the best decisions: AI helps in gathering the complex data from different sources and processes the same in a way that it provides you better insights into your business. With less human intervention in processing out the data, the chances of errors also reduce to zero. With AI, the data extraction process becomes easier, and it gives a clear picture of analytics. The technology aids the field managers to streamline projects, develop new products, recruit the right FSM staff, and track customer patterns. AI chatbots empower business by allowing them to make the decisions that guarantee success.