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How to Fix Alexa Won’t Connect to Wifi Issue

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Alexa is one of the great personal assistant, but it’s useful only when she can connect to the Internet. When you give any voice commands to Alexa or ask her to do something, you need to have a “smart phone”  or pc connected with a home network for alexa to obey your query. 

Mostly Amazon Echo speakers and smart displays are trouble-free if they are connected to stable and active internet connection but what if alexa is complaining that she can`t connect to the Wifi. Don`t fret at at all! Today in this guide, we will provide you the easy and simple troubleshooting tips on how to fix when Alexa Won`t Connect to Wifi. So let’s start!

Fixing Alexa Won’t Connect to Wifi Issue

It’s not always clear why Alexa Won`t connect to internet. Sometimes the modem or router needs a restart; or may be Wi-Fi signals is being blocked by some physical object. Whatever the reasons are the below mentioned troubleshooting tips will help you resolve and tackle this issue easily. 

Let`s dig in!

  1. Check Internet Connection : Sometimes Alexa has no problem connecting to your router, but the internet connection from your ISP is down. Before you start adjusting the settings and pressing the buttons on your Alexa device, quickly double check that if your internet connection is working or not. You can verify this by taking any other device like a smartphone or tablet connected to the same network and opening a web browser or using any online service. If your other device can’t connect to the internet, the problem is most likely with your network or internet connection as a whole.
  2. Power-Cycle the Modem/Router : If your internet is working fine, the problem could be with your modem/router. As a result, before you begin modifying or editing Alexa’s settings, just perform a fast power cycle. The procedure to power-cycle a router is different for every model, but the basic concept remains the same. Just turn it off and wait for about 60 seconds for everything to get clear and later turn it back on. Remember that if you do this, anyone connected to your router will also lose the signal. So, make sure no one is in the middle of playing game or watching movie before you do this!
  3. Power-Cycle Your Alexa Echo Device : If your router is working fine, it’s time to perform the power cycle with your echo device. You won’t see the power button on your Alexa, so you’ll need to unplug it directly from the wall socket. Once it has no power. wait for about 30-35 seconds and then plug it back in again.  Once you`re done finishing setup again in the alexa app, check now if you`re to able to give commands. If not, then jump to the next step!
  4. Re-enter the Wifi details you gave to Alexa : Sometimes Alexa and the router are fine, but the router information you provide to your device in the alexa app doesn’t work as well as it should be. As a result, repeating the router setup process may help Alexa remove whatever she’s stuck on and help you get your device back online. Similarly, if you or someone else has recently changed the router password, then it will lead to disconnection of all currently connected devices. This is because they are still trying to gain access with an old password that no longer works. If this happened recently, you’ll need to configure router on your Alexa again and provide it with the new proper and accurate password. To add the router again, open the Alexa app and select Devices and then tap the gearbox on the top right corner. Finally, tap Change to the right of the Wi-Fi network. Go through the Wi-Fi setup process and enter the password of the router. Remember to enter the new password if you or someone else changes it, during the setup process.
  5. Change the Alexa device connection band : Your router may support 2.4 and 5 GHz bands, so you can try switching devices from one band to another. Usually, 2.4 GHz band has a better range, so switching to it from the 5GHz band may provide the device with the extra signal strength that it requires. Making these changes depends on the type of router you have. Sometimes the router broadcast two different channels, one for each channel. Sometimes the router transmits only one channel and intelligently controls the devices in each band separately. No matter how dual-band your router works, try moving your Alexa device from one band to another to see if that solves your problem.
  6. Move the Alexa Device or Router to a new location : If your router and Alexa device are a little far apart, make sure they are close enough to each other for a solid strong connection. Make sure alexa device should be within a distance of 30 feets or 10 meters of your wireless router. Also, make sure there are no metal objects in the way like microwaves ovens, baby monitors etc that can cause interference or block wifi signals.
  7. Factory Reset your Echo Device : If all above fails and nothing seems to work, you can factory reset the Alexa device to its default settings. You can press and hold the volume down and microphone button for about 15 seconds until the light indicator light turns orange and then blue. Now setup your echo device again.

ASK EXPERTS 

Hopefully, by following the above mentioned troubleshooting tips you will be able to solve alexa wont connect to wifi  issue easily on your own. If problem still persists then we suggest contacting our experts for more advance troubleshooting solutions.

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